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Manage users

Use Manage Users to invite people to your ScoutIT AI account, follow up on invitations, change what each user can do, and remove users who no longer need access.

Before you start​

  • You need the Administrator user permission. Manage Users appears in the account menu only for administrators.

Open Manage Users​

  1. Select your name in the top bar to open the account menu.
  2. Select Manage Users.

The page has two sections: Pending Invitations and Users.

Invite a user​

  1. On Manage Users, select Invite User.
  2. In Email Address, enter the person's email address.
  3. In User Permission, choose Administrator, Power User or Restricted User. Restricted User is selected by default.
  4. Select Send Invite.

The invited person receives an email invitation. They add their name and password when they register.

What happens next​

  • The message Invitation sent successfully appears.
  • The invitation appears under Pending Invitations with its Expires date. An invitation expires 24 hours after it is sent.
  • Select Back to manage users to return to the list.

Resend or delete an invitation​

Under Pending Invitations, each invitation has two actions:

  • Resend Invite sends the invitation again and gives it a new expiry date. Use this when an invitation shows Expired.
  • Delete Invite removes the invitation. Confirm when your browser asks Delete this invite?

Find a user​

  1. In the Users section, type in the Search users... box.
  2. The list updates as you type.

Use Previous and Next below the list to move between pages.

Change a user's permission​

  1. In the Users section, find the user.
  2. In the User Permission column, choose the new permission from the list.

The change is saved as soon as you choose it, and the message User role updated successfully. appears.

Delete a user​

  1. In the Users section, find the user.
  2. In the Action column, select Delete.
  3. Confirm when your browser asks Delete this user?

The message User deleted successfully. appears.

Troubleshooting​

MessageWhat to do
You cannot change your own permission.Ask another administrator to change it.
You cannot delete your own account.Ask another administrator to remove you.
An account must keep at least one administrator.Give another user the Administrator permission first, then try again.
Invitation was created, but email delivery failed.Select Resend Invite for that invitation. If it fails again, contact support.
The Delete button is greyed outHold the pointer over the button to see why the user can't be deleted from this screen.
The person didn't receive the invitationAsk them to check their spam folder, then select Resend Invite.