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MSP Agent Dashboard

If your account manages client accounts, the MSP Agent Dashboard shows agent activity across all of them in one place. You can compare clients side by side, then open the full dashboard for any one client.

To open the screen, go to Agent Ops → MSP Agent Dashboard.

Before you start​

MSP Agent Dashboard appears in the menu only for accounts that manage at least one active client account. If your account doesn't manage other accounts, you don't see it.

See all your clients​

The screen opens on All clients. The count at the right of the client bar shows how many client accounts you manage.

The row of tiles at the top adds up the last 24 hours across your clients:

TileWhat it shows
Invocations · 24hHow many times agents and model chats ran.
Tokens · 24hTotal tokens used, with input and output shown separately underneath.
Server Errors · 24hHow many runs ended in a server error, and what share of all invocations that is.
Avg Response · 24hThe average time to a full response, with the average time to the first token (TTFT) underneath.

Below the totals, a card for each client shows the same four figures for that client. If a client's data couldn't be read, its card shows — and Unavailable, and that client is left out of the totals.

Open one client's dashboard​

  1. Select the client's card, or select the client's name in the client bar.
  2. Review the client's dashboard. The heading tells you which client you're viewing.
  3. To go back to the comparison, select All clients.

A client's dashboard has the same panels as the Overview Dashboard, with two differences:

  • Hive meetings cover the whole platform, not one client, so the hive panels aren't shown.
  • Rows in Active Alerts don't link to the agent's page.

Troubleshooting​

MessageWhat to do
Client is not availableThe client you chose isn't one of the accounts you manage. Select All clients and choose again.
MSP Agent Dashboard is temporarily unavailable.Select Retry. If the problem continues, contact support.