Ask scout
Use Ask scout to ask a question about the data on the screen you're looking at, and get a written answer without leaving the page. The answer uses the same data the page shows, with the filters you've applied.
Before you start
The Ask scout bar appears at the bottom of these MonitorIT screens in the Event Intelligence System (EIS):
| Screen | What you can ask about |
|---|---|
| My Observability | RPI Scores on the screen |
| MSP Observability | RPI Scores on the screen |
| My Alerts | Alerts on the screen |
| Alert Summary | Alerts on the screen |
Other screens don't show the bar.
Set the page's filters first, such as the time window, view or search. Your question is answered from what the page shows with those filters.
Ask a question
- Select the Ask scout bar at the bottom of the page. The panel opens with a short note on what you can ask.
- Type your question in the Ask about the current MonitorIT screen... box. For example, ask which services have the lowest RPI Score, or which application raised the most danger alerts.
- Press Enter, or select the ↵ button.
The box and button are unavailable while ScoutIT AI works on the answer. When the answer arrives, the box clears so you can ask another question.
To close the panel, press Escape or select anywhere outside it.
What answers look like
Your question appears under You, and the answer appears below it. An answer has:
- A status line that shows whether the answer is complete, and how many agents completed.
- On My Alerts and Alert Summary, an Agents line that names the agent that answered.
- On My Observability and MSP Observability, an Agent findings list with each agent's answer.
- A Synthesis report: the written answer to your question, including what the data indicates and what to check next.
On My Alerts and Alert Summary, follow-up questions continue the same conversation, so you can build on your earlier questions. Opening another page starts a new conversation.
Troubleshooting
| Message | What to do |
|---|---|
| Question is too long. | Shorten your question. The box takes up to 1,200 characters. |
| My Alerts context is temporarily unavailable. (or the same message for another screen) | ScoutIT AI couldn't read the data on the page. Refresh the page and ask again. |
| Alerts Swarm is temporarily unavailable. | Try again shortly. |
| An agent shows could not complete this specialist task | Ask again. If it keeps happening, contact support. |
If the problem continues, contact support and include the screen you were on and the question you asked.