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Your user profile

Use My Profile to keep your contact details current and to protect your sign-in with multi-factor authentication (MFA).

Open My Profile​

  1. Select your name in the top bar to open the account menu.
  2. Select My Profile.

Update your personal info​

  1. In the Personal Info section, update any of these fields:
    • First Name and Last Name (required)
    • Title
    • Contact Phone
    • Company Name
    • Timezone, used for schedule and notification times
  2. Select Save Personal Info.

The message Personal info saved. appears.

The section also shows your Role and Plan. You can't change your Email here. To change it, contact support.

Update your address​

  1. In the Address section, fill in the Shipping Address fields: Address Line 1, Address Line 2, City, State / Province, Postal Code and Country.
  2. Billing address same as shipping is selected by default. To enter a different billing address, clear it and fill in the Billing Address fields.
  3. Select Save Address.

The message Address saved. appears.

Turn on multi-factor authentication​

With MFA on, ScoutIT AI sends a verification code to your sign-in email each time you sign in.

  1. In the Multi-Factor Authentication (MFA) section, check that Email is selected under Send By:.
  2. Check that Email Address shows your sign-in email.
  3. Select Enable Email MFA.

The message MFA is now active. Verification codes will be sent to your email at sign-in. appears.

Turn off multi-factor authentication​

  1. In the Multi-Factor Authentication (MFA) section, select Remove MFA.
  2. In the Remove MFA? dialog, select Remove MFA.

Sign-in stops asking for a verification code, so your password alone gets into your account. You can turn MFA on again at any time.

Troubleshooting​

  • Text-message codes are no longer available. You set up MFA by text message before. Your codes now go to your email. Select Enable Email MFA to switch to email.
  • Failed to save personal info. Try again. If it keeps failing, contact support.
  • Contact Phone isn't accepted. Enter 7 to 15 digits, with an optional + at the start.