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Chat with an agent

Every published agent has its own chat screen in Mission Control. This page shows you how to open it, ask a question, attach files and use the agent's replies.

Open an agent's chat screen​

  1. Select the Org Chart tab. On accounts with the Groups tab, you can use Groups instead.
  2. Select the agent's card.

The chat screen has two parts:

  • The left panel. The agent's card, with its name and title, and your recent conversations with it under Recents. Point at the card, or move to it with the keyboard, to see Agent Architecture: the agent's Category, Core Intelligence, Personality and About details, and Leading agent if it leads the network.
  • The conversation console. Headed Conversation console, it shows the conversation and the message box.

A new conversation opens with the agent's welcome message. If the agent has none, it reads Hello! I'm followed by the agent's name and How can I help you today?

Send a message​

  1. Select the message box. It reads Message followed by the agent's name.
  2. Type your question. Press Shift+Enter to start a new line.
  3. Press Enter, or select Send.

Your message appears on the right, marked You. The agent's reply appears on the left under its name. While the agent works, the reply reads Generating, and the message box can't be edited.

To stop a reply that is still being written, select Stop.

Attach files​

  1. Select Attach files (the paperclip). The tooltip lists what you can attach: Attach files — PDF, Word, Excel, CSV, TXT, images · up to 10 MB each.
  2. Choose one or more files. You can select Attach files again to add more.
  3. Check the files shown above the message box. Images show a preview.
  4. To take a file out, select the cross on it.
  5. Type your message and send it.

The files are sent with your message and cleared from the message box.

Work with a reply​

Point at a reply to show its tools:

  • Copy response copies the reply text.
  • Read aloud reads the reply out loud. Select it again (Stop reading) to stop. This tool appears only in browsers that support speech.
  • PDF opens the reply as a printable page, so you can save it as a PDF from your browser's print dialog.

Some replies end with buttons that ask you to make a choice. Select a button to send that choice as your answer.

Start a new conversation​

Select New chat (the plus sign next to Recents). To reopen an earlier conversation, select it under Recents. See Manage agent conversations.

Troubleshooting​

  • Please type a message before sending. The message box is empty. Type a message, then send it.
  • A file is refused before you send. The file is too large or of a type that can't be attached. The message names the file and says why. PowerPoint files aren't supported: Save the deck as a PDF and attach that.
  • These attachments are too large to send together. Remove a file and try again. You can send up to 10 MB at a time.
  • Agent is not available in Mission Control. The agent was unpublished, or you don't have access to it. Go back to the Org Chart tab and choose another agent.
  • Mission Control chat is temporarily unavailable. Reload the page. If it keeps happening, contact support.