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View a conversation's mental map

A mental map is an image stored with a conversation's Cortex assessment. You can open it from any conversation in an agent's Recents list.

Open the mental map​

  1. Open the agent's chat screen. See Chat with an agent.
  2. Under Recents, point at the conversation and select Chat actions (the three dots).
  3. Select Mental Map.

The Mental Map dialog opens and shows the map.

Close the mental map​

Select Close, or select outside the dialog.

Troubleshooting​

  • No mental map is available for this conversation yet. The conversation hasn't been assessed yet. Try again later.
  • Conversation is not available. The conversation was deleted, or it isn't yours.
  • Mental Map is temporarily unavailable. or The stored Cortex mental map could not be loaded. Try again in a moment. If it keeps happening, contact support.