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Alerts overview

ScoutIT AI raises an alert when a monitored value crosses a threshold set in an alert policy. This page explains how alerts work and which screen to use for each alerting task.

How alerts are raised​

  1. An alert policy lists the metrics to watch, called monitors. Each monitor has a caution threshold and a danger threshold.
  2. The policy applies to all applications, to the applications you pick, or to a service.
  3. When a monitored value crosses a threshold, ScoutIT AI raises an alert.
  4. The alert is sent to the channels set in the policy: email, SMS, Slack or Google Chat.

To set this up, see Manage alert policies.

Caution and Danger​

Every alert has one of two statuses:

  • Caution means the value crossed the caution threshold.
  • Danger means the value crossed the danger threshold.

Treat Danger alerts first. Use Caution alerts as an early warning.

Where to work with alerts​

TaskWhere
Review individual alerts and their thresholdsMonitorIT → My Alerts. See My Alerts.
See how alerts are spread and how they trendMonitorIT → Alert Summary. See Alert summary.
Create, change or turn off alert policiesManageIT → Manage Alert Policies. See Manage alert policies.
Send alerts to SlackSee Slack webhook.
Send alerts to Google ChatSee Google Chat webhook.

A suggested workflow​

  1. Open My Alerts and filter to the last 24 hours.
  2. Sort by Status and open the Danger alerts first.
  3. Check the affected path in My Cloud.
  4. Check whether the RPI Score moved in My Observability.
  5. Use Alert Summary to see whether the problem is limited to one application or monitoring point.