Frequently asked questions

Answers to common setup, monitoring, and account questions.

What does ScoutIT AI help with?

• Affordable cloud intelligence.
• Executive dashboards and analytics.
• Fast setup for cloud monitoring.
• Critical cloud monitoring and unified observability.
• SLA protection through alerting and RPI visibility.

How do I start monitoring?

• Create or confirm monitoring points.
• Add an application from the catalog.
• Assign monitoring points to the app.
• Confirm credentials and activate monitoring.

What should I review first when something degrades?

• Check My Alerts for active issues.
• Review RPI score movement in My Observability.
• Compare latency, data loss, and jitter for affected paths.
• Use Alert Summary to understand whether the issue is isolated or broad.

Where do account changes happen?

• Use Profile to manage personal details.
• Use Manage Users to invite or update team members.
• Use Manage Account for organization and subscription details.
• Use Change Password for credential updates.